Terms and Conditions for Retreat Participants

 

1. Care and Respect

1.1 If anyone is inexcusably disrespectful towards other participants, the property or members of the public they will be asked to leave and will not be refunded.

1.2 The property is bordered by residents meaning we cannot make excessive noise. If noise becomes a recurring problem, you may be asked to leave the premises with no refund. 

1.3 If you cause any breakages you must tell us immediately so we can act accordingly. If caused by negligence, carelessness or malicious acts, it must be paid for at the time at the replacement value.

 

2. Health and Safety Considerations

2.1 Anyone with a medical condition must seek medical advice before considering participating in an activity and have the appropriate insurance.

2.2 For water-based activities, all participants must be able to swim 25m and be confident swimming in open water.

2.3 You are recommended not to wear spectacles of any kind as they can be a hazard whilst participating in an activity. If you choose to wear spectacles you must accept that injury may occur and accept responsibility for any such injury or loss of spectacles. 

2.4 Any of the instructors reserve the right to refuse participation to anyone considered to be under the influence of alcohol or drugs.

2.5 We may require any participant to leave the course if that person acts in any such manner as to endanger themselves or others.

 

3. Age limit

You’re confirming you are over 18 upon arrival to the site - if you are not you will be asked to leave and no refund will be issued.

 

4. Photographs & Video

During your stay, we may record photos and/or videos that are used in our marketing and social media. If you DO NOT wish for your image to be recorded you must make us aware of this before commencement of the retreat.

 

5. Insurance

5.1 All participants accept the risks associated with the activities provided. The providers carry £1 million in public liability insurance. Details are available on request. 

5.2 Participants are strongly advised to arrange personal holiday insurance to cover cancellation and personal injury.

5.3 Find Your Light Retreat is under no liability whatsoever in respect of loss or damage to personal property.

5.4 The following activities will not be covered by our insurance and participation is at your own risk: wild swimming, walking, cooking and making a fire.

5.5 Travelling to and from activities is your responsibility and is not covered by our insurance.

 

6. COVID

6.1 We will adhere to all government guidelines at the time of the course.

6.2 If you develop Coronavirus symptoms while on a retreat, we will ask you to isolate until you have a test result. If your test is positive, you will be quarantined away from the group and we will assist you to get a further PCR test and ensure that you are well looked after until you can get home. We advise that you acquire comprehensive travel insurance that covers medical costs incurred due to Coronavirus, as all expenses for PCR testing, treatment or self-isolation will need to be covered by you. In addition, we are under no obligation to refund you for the retreat if you have to leave.

 

7. Payment: Payments for the retreat are managed as either a single payment or as two (or more) instalment payments.

7.1 Single-stage payment - consists of one payment for the full agreed price of the retreat.

7.2 Two (or more) instalment payments - consist of two or more payments for the full agreed price of the retreat. An initial deposit will be paid on booking, followed by a secondary payment for the balance of the retreat. Multiple-stage payments can be agreed upon on a case-by-case basis between Find Your Light Retreat CIC and the participant.

7.3 Where a retreat is paid as a two (or more) instalment payment, the remaining balance becomes automatically due one month before the start of the retreat unless otherwise stated. 

 

8. .Cancellations by you

8.1 Single-stage payment retreats

Where a retreat has been paid for in full via a single payment, if subsequently cancelled, the following policy applies:

The cancellation date is more than 8 weeks before the start of the retreat: £100 will be retained as a non-refundable deposit. The remaining amount will be refunded to the card on which the payment was made.

​Cancellation is equal to or less than 8 weeks before the start of the retreat: The full booking becomes non-refundable, as such 100% of the amount paid will be retained.

8.2 Two (or more) instalment payment retreats

Where a retreat has been paid for in full by two (or more) payments, if subsequently cancelled, the following policy applies:

Cancellation date is more than 8 weeks before the start of the retreat: The deposit amount of £100 will be retained and no further payment will be due.

Cancellation is equal to or less than 8 weeks before the start of the retreat: The remaining balance is due and you will be invoiced for the remaining balance.

In any case, the organisers will attempt to find a replacement attendee for the retreat and if successful, will process a partial or full refund at their discretion. This will be decided on a case-by-case basis and there is no guarantee that any refund will be possible.

 

9. Cancellations due to COVID-19 lockdowns

If a national or local lockdown restricts our ability to run a course or activity which you are booked onto, we will offer you an alternative date or a refund - whichever is relevant.

 

10. Cancellations by us

10.1 Whilst every reasonable attempt will be made to deliver retreats, Find Your Light Retreat reserves the right to cancel or modify the retreats due to safety considerations and other factors beyond our control. In this case, we will offer you a place at a future retreat or a refund.

10.2 If the course has to be cancelled before arrival we will automatically transfer your payment(s) to the retreat’s alternate dates which we will confirm in writing to you. If you are unable to attend the alternative retreat dates we will refund you in full. 

10.3 In exceptional circumstances if the course has to be cancelled after your arrival, we will deduct anything you've used or experienced ie. activities/food and refund the remaining balance. We strongly suggest taking out travel insurance to cover the cancelled activities, your travel and any off-site accommodation where relevant.

 

11. Customers with disabilities/ medical conditions

11.1 If you have a disability or medical condition please state this on your application and contact us to discuss your needs.

11.2 Although not all activities are suitable for all disabled participants, we will do our best to help by working with our instructors to assess your individual needs relative to the activities. 

11.3 We must also be informed of any medical conditions (asthma, epilepsy, deafness etc) any participant has.

11.4 Sadly, due to the age of the building, the retreat is not wheelchair friendly. 

 

12. Session Locations

12.1 You are responsible for all transport to and from any activity. 

12.2 Session locations vary depending on which activities are booked, river levels and weather conditions. 

12.3 We will provide you with details of any location when needed. 

 

13. Equipment and Clothing

13.1 For all water activities participants must bring suitable swimwear and we advise wearing wet shoes.

13.2 We strongly advise comfy trainers or walking boots for activities where dancing or walking is involved. 

13.3 Damage or loss to any equipment caused by negligence, carelessness or malicious acts must be paid for at the time at the current replacement value.

 

14. Smoking Policy

​14.1 There is no smoking allowed inside any buildings at a Find Your Light Retreat. You can smoke outside with the consent of your group but cigarette butts must be disposed of appropriately and not be put on the ground.

 

15. Mailing List

When you apply for a Find Your Light Retreat you agree to our terms and conditions. These are available to view at any time on our website. You will be added to our mailing list for future news and retreats. You can opt out of these emails anytime by emailing findyourlightretreat@outlook.com.